Brett Joiner
With over 4 years of experience as a technical consultant, I have developed a comprehensive skill set across a wide range of IT domains, including network design, DNS management, server administration, and cybersecurity. My proficiency extends to managing and optimizing IT infrastructure, ensuring seamless integration and reliable performance across diverse environments. I am well-versed in industry-leading technologies and tools such as Cisco, SonicWall, Ubiquiti, and Sophos which I have utilized to design and implement robust network solutions. My expertise includes configuring and maintaining secure, high-performance networks for organizations of varying sizes. I have a strong track record in overseeing network deployment projects, troubleshooting complex systems, and performing proactive monitoring to enhance security and prevent disruptions. In addition to technical skills, I bring extensive experience in project management, where I’ve led cross-functional teams to deliver successful outcomes while ensuring that project timelines, budgets, and specifications are consistently met. My approach is detail-oriented and aligned with best practices in IT governance. I am committed to staying on top of the latest industry trends and continually enhancing my skill set through professional development. My ability to balance technical expertise with strong communication and problem-solving skills enables me to build productive relationships with stakeholders and contribute effectively to organizational success. In all aspects of my work, I demonstrate a high level of integrity, objectivity, and enthusiasm for continuous learning, striving to bring value to both my team and the broader organization.
Experience
Managed Service - Technical Support Lead
I have provided comprehensive support for Server management, network management, DNS, domain services, and break/fix troubleshooting. Proficient in a wide range of technologies, including SD-WAN, Windows Server, Linux Server, macOS, Type 1 & Type 2 Hypervisors, Microsoft 365, Google Workspace, GoDaddy, and open-source tools, I have successfully completed various projects such as network monitoring setup, domain upgrades, email and file share migrations, and network changes with subnetting. I have also ensured businesses maintain PCI DSS compliance, both internally and externally, by implementing security best practices and conducting regular audits. Additionally, I have extensive experience with server maintenance, particularly with NGINX, Linux, and Windows Servers, handling tasks like patching, performance monitoring, and security updates. My expertise in managing and optimizing complex IT infrastructures has contributed to improved business operations, secure systems, and high-performance network environments.
Help Desk - Level 1
During my time I shadowed the Network Engineer and System Admin. I gained hands-on experience in account setup, device configuration, and troubleshooting for a wide array of technologies, including F5 load balancers, Cisco C9200 and Catalyst 3650 switches, Global Fleet Equipment (GFE), and various end-client devices. I played an active role in developing and delivering training materials on Public Key Infrastructure (PKI) and Certificate Authorities (CAs) for Level 1 (L1) and Level 2 (L2) agents, ensuring that they were equipped with the knowledge to effectively manage and secure communications within the network environment. Additionally, I conducted training sessions for agents on the procedures for securely caching user credentials to GFE devices via the USAF AFNET VPN, improving system security and user access protocols. I also contributed to the successful implementation and troubleshooting of CXone Softphone/NICE, assisting in resolving technical issues and optimizing the system to enhance communication workflows. This experience strengthened my understanding of network security, device management, and troubleshooting, while allowing me to play a key role in empowering team members through effective training and process development.
Aircraft Mechanic
Performed detailed component inspection and replacement on various subsystem assemblies, including engines, rotors, gearboxes, transmissions, and mechanical flight controls. This involved conducting thorough visual and mechanical inspections to assess wear, damage, and performance issues, ensuring each component met strict safety and operational standards. I was responsible for identifying and diagnosing potential faults, documenting findings, and executing precise repairs or replacements to maintain the integrity of the subsystems. Additionally, I collaborated with engineers and technicians to develop and implement maintenance procedures, ensuring all work was completed in compliance with regulatory requirements and manufacturer specifications. My attention to detail and strong understanding of mechanical systems allowed me to contribute to the continued reliability and safety of complex aerospace equipment.
Education
Oregon Institute of Technology
GPA: 3.76
Columbia College
GPA: 3.4
Skills
- Networking
- Security
- Project Management
- Server Management
- Cloud Computing
- DNS Management
- Open Source Technology
- Physical and Virtual Environments
Interests
Apart from my professional life, I am passionate about outdoor activities like fishing, hiking, and traveling, particularly in the beautiful Pacific Northwest. The region’s diverse landscapes offer endless opportunities for exploration, whether it’s fishing in remote lakes, hiking through lush forests, or enjoying the tranquility of the coastline. Traveling allows me to recharge and find new inspiration, both in nature and in the diverse cultures I encounter along the way.
In my downtime, I have a strong passion for learning new technologies. I enjoy diving into the latest trends in tech and creating personal projects that challenge me to push my boundaries and expand my skill set. One of my favorite ways to learn is by building projects using open-source software. This hands-on approach allows me to not only learn by doing but also contribute to the open-source community. Some of the open-source tools I’ve worked with in my projects include Docker, LibreNMS, dhcpd, bind9, NSD, unbound, NGINX, Apache, Ghost, Firefly III, OpenVPN, and WordPress and many more. These projects range from network monitoring solutions and web servers to personal finance management tools, each of which helps me strengthen my technical abilities while developing practical, real-world applications. My passion for continuous learning and exploration keeps me up to date with the latest technologies and encourages me to keep experimenting and refining my skills.
Certifications
- EC-COUNCIL Certified Ethical Hacker. Issue Date: 03 October, 2021.
- PeopleCert ITIL Foundation. Issue Date: 22 November, 2019.
- CompTIA Security+. Issue Date: 21 May, 2019.
- Cisco Certified Network Associate. Issue Date: 02 March, 2019.
- CompTIA A+. Issue Date: 08 November, 2018.
- Coursera Google IT Support Fundamentals. Issue Date: 16 July, 2018.